Privacy Policy

1. Who we are

The Grand Canyon Views provides furnished short- and extended-stay accommodation in Ghana. For the personal information described in this policy, The Grand Canyon Views is the data controller. This policy applies when you visit our website, enquire about a stay, make a booking, or stay with us.

2. Information we collect

• Contact details, such as your name, email address, telephone number, and residential or billing address.
• Booking information, including stay dates, apartment or room preference, number of guests, requests, and communications with us.
• Identity or verification information where reasonably required for check-in, security, fraud prevention, or compliance with law.
• Payment and transaction details provided through a booking or payment provider. We do not intend to store full payment-card details on this website.
• Technical information ordinarily sent by your browser, such as IP address, device and browser type, requested pages, and timestamps, where our hosting or security providers make it available.
• Information you voluntarily provide, including accessibility needs or other stay preferences. Please avoid sending sensitive information unless it is necessary for us to assist you.

3. How we use information

• To answer enquiries, check availability, create and manage reservations, and provide guest services.
• To process or confirm payments, refunds, cancellations, and other booking transactions.
• To verify guests, maintain property security, prevent fraud or misuse, and enforce our booking terms.
• To operate, secure, troubleshoot, and improve our website and services.
• To keep appropriate business, accounting, and legal records and comply with lawful requests or obligations.
• To send promotional communications only where permitted; you may ask us to stop at any time.

4. Grounds for processing

We process personal information when it is necessary to take steps at your request or perform a booking contract, comply with a legal obligation, pursue a legitimate business or security interest that does not unfairly override your privacy, or where you have given consent. You may withdraw consent at any time, without affecting processing already carried out lawfully.

5. Sharing information

We may share only the information reasonably necessary with staff and property representatives; hosting, communications, IT, security, professional-advice, booking, and payment providers; and public authorities where required by law or necessary to protect guests, our property, or legal rights. We do not sell or rent personal information.

6. Third-party services and international transfers

Our website may display Google Maps or link to booking, payment, social-media, or other third-party services. Those providers process information under their own privacy policies. Some providers may process information outside Ghana. Where we arrange an international transfer, we will take reasonable steps to ensure the information remains appropriately protected.

7. Cookies and similar technologies

The website may use essential technologies needed for security and operation. Embedded or linked third-party services may set their own cookies when you interact with them. If we later introduce non-essential analytics or advertising cookies, we will provide any notice or choice required by applicable law.

8. Retention and security

We retain personal information only for as long as reasonably needed for the purposes described above, including booking support, dispute handling, fraud prevention, and legal, tax, or accounting requirements. Retention periods vary by record type. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

9. Your rights

Subject to Ghanaian law and any applicable exceptions, you may ask whether we hold your personal information and request access, correction, completion, deletion, restriction, or cessation of certain processing. You may also object to direct marketing and make a complaint to Ghana’s Data Protection Commission. We may need to verify your identity before fulfilling a request.

10. Children’s information

Our services are intended to be booked by adults. Information about a child should be supplied only by, or with the authority of, a parent or legal guardian and only where needed for the stay.

11. Changes to this policy

We may update this policy to reflect changes in our services, practices, or legal obligations. The effective date above shows when this version took effect. Material changes will be highlighted where reasonably practical.

12. Contact us

For privacy questions or requests, email info@thegrandcanyonviews.com or call +233 30 398 4856. Please use the subject line “Privacy Request” where possible.