Terms & Conditions

1. About these terms

These terms govern use of the The Grand Canyon Views website and bookings made directly with us. By submitting a booking request, confirming a reservation, or staying at the property, you agree to these terms. Any written rate, listing, house rule, or booking confirmation supplied for your reservation also forms part of the agreement. If there is a conflict, the booking confirmation controls for that reservation.

2. Booking eligibility and requests

The person making a booking must be at least 18 years old, have authority to act for every guest included in the booking, and provide complete and accurate information. A website enquiry or availability request is not a confirmed reservation. A booking becomes binding only when we issue written confirmation and any required payment has been received or authorised.

3. Rates and payment

Rates, included services, taxes, fees, deposits, payment deadlines, and accepted payment methods will be shown in the applicable quote, listing, or booking confirmation. You authorise us or our payment provider to collect amounts that are due under the confirmed booking. Bank, currency-conversion, or third-party platform charges are your responsibility unless stated otherwise.

4. Check-in and check-out

Check-in is from 2:00 PM and check-out is by 11:00 AM. Early arrival or late departure requires advance written approval and may be subject to availability or an additional charge. We may reasonably require identification and completion of check-in procedures before access is provided.

5. Guests and use of the property

• Only the guests included in the confirmed reservation may stay overnight, and occupancy must not exceed the confirmed limit.
• Guests must use the property lawfully, responsibly, and only for private accommodation unless we agree otherwise in writing.
• Guests must respect neighbours, staff, shared spaces, security procedures, and any house rules provided before or during the stay.
• Parties, events, commercial activity, unlawful conduct, excessive noise, nuisance, and conduct that risks injury or damage are prohibited unless expressly approved in writing.
• Children must be supervised by a responsible adult. Guests remain responsible for their visitors and for securing the accommodation when unattended.

6. Property care, loss, and damage

You must take reasonable care of the accommodation, furnishings, keys, access devices, and shared facilities. Tell us promptly about damage, faults, hazards, or loss. To the extent permitted by law, the booking guest is responsible for reasonable repair, replacement, specialist cleaning, locksmith, or other costs caused by a guest or visitor beyond fair wear and tear. We will provide a reasonable explanation of any charge.

7. Cancellations, changes, and no-shows

Cancellations made 30 days or more before check-in receive a full refund. Cancellations made fewer than 30 days before check-in, booking changes, shortened stays, late arrivals, and no-shows may be non-refundable unless the booking confirmation or mandatory law provides otherwise. Any refund excludes non-refundable third-party charges to the extent permitted by law. Requests must be sent through the channel used to book or to our published contact details and take effect when received.

8. Changes or cancellation by us

We may change or cancel a reservation where reasonably necessary because the accommodation is unavailable or unsafe, payment has not been made, information supplied is materially inaccurate, these terms are seriously breached, or an event beyond reasonable control prevents performance. Where the issue is not caused by you, we will use reasonable efforts to offer a suitable alternative or refund amounts paid for the unavailable portion of the booking. This does not affect rights that cannot lawfully be excluded.

9. Services, facilities, and internet

Parking and Starlink internet are available for guests, subject to capacity, maintenance, outages, weather, service-provider disruption, and reasonable use. Photographs, descriptions, travel times, views, and amenity information are illustrative and may change. We will make reasonable efforts to keep material information accurate and to restore disrupted services, but continuous availability is not guaranteed.

10. Safety and personal belongings

Guests must follow safety notices and promptly report hazards or emergencies. You remain responsible for passports, money, vehicles, and other belongings. To the extent permitted by law, we are not responsible for loss, theft, or damage unless caused by our negligence or breach of a legal duty. Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence.

11. Website use and intellectual property

Website content is provided for general information and booking enquiries. Unless otherwise stated, The Grand Canyon Views owns or licenses the website’s text, branding, layout, and images. You may view and share links for personal, non-commercial purposes, but may not copy, scrape, republish, misrepresent, interfere with, or misuse the website or its content without permission.

12. Third-party platforms and links

A booking made through a third-party platform is also governed by that platform’s terms, payment process, and cancellation workflow. Third-party sites and services are controlled by their operators. We are not responsible for their availability or content, although our obligations for accommodation we provide remain unaffected.

13. Events beyond reasonable control

Neither party is responsible for delay or failure caused by circumstances beyond reasonable control, such as severe weather, utility or communications failure, government action, civil disturbance, epidemic, or natural disaster. The affected party must take reasonable steps to limit the effect. Any refund or alternative arrangement will be determined by the booking terms and applicable law.

14. Complaints and disputes

Please report problems during the stay so we have a reasonable opportunity to address them. After the stay, contact us promptly at info@thegrandcanyonviews.com or +233 30 398 4856. These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction, subject to any mandatory consumer rights or dispute process that applies.

15. General

If a provision is found invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. You may not transfer a booking without our written consent. We may update these website terms prospectively; the terms accepted with a confirmed booking continue to govern that booking unless a change is required by law or agreed in writing.